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This Privacy Notice applies to the use and processing of
personal information collected by Finest Letting Limited and its
subsidiary companies.
The phrases “us”, “we” or “our” will mean those businesses
which are majority-owned subsidiaries of Finest Letting Limited
on behalf of and in respect of whom this Privacy Notice is
made.
For information concerning the collection, use and processing
of personal information by any of our third-party business
partners or suppliers, please contact our representative with
whom you usually deal.
(i) Personal data. This is
information, or any combination of separate pieces of
information, that could be used to identify you
(ii) Special categories of personal data. This is
information which is classified as sensitive (for example
details of your health)
Please read this Privacy Notice carefully. If you have any
questions about this notice or our use of your personal data,
please contact the Finest Letting Limited Data Protection
Officer by email to info@jyliving.co.uk
When you enquire or register for products and services provided
by JY Letting we may collect personal information from a variety
of sources.
The majority of the personal information which we collect will
have been provided by you during the course of your relationship
with us either through face to face contact, by telephone,
email or electronic communications
such as messaging or through the internet.
However, we may also obtain your personal data from other
sources including:
Depending on the type of service or product we are discussing,
the following are examples of information we may collect
directly from you:
|
Information we may collect directly from you
|
Why we collect it
|
|
Your name, postal address, phone number, email address
and details of your requirements
|
To provide you with estate agency services to find a
property to buy or sell |
|
Your marital status, date of birth, nationality and tax
status
|
When you enter into a residential sale or letting
agreement |
|
Your date of birth, nationality and details from identity
documents you provide |
To perform ‘know your client’, anti-money laundering and
right to rent checks, as required by law
|
|
Proof that you have sufficient funds to support any offer
that you may wish to make to buy a property
|
To ensure you able to pay the required amount of
deposit |
|
Financial information, for example, a copy of your bank
statement or an agreement in principle from your mortgage
provider
|
To provide evidence of the source of funds you will be
using to buy a property |
|
Your bank account details |
Where we take payment for the services we provide to
you
|
|
Details of your mortgage arrangements, confirmation of
how long you have owned the property and details of the
source of monies invested in the property when you
register to sell |
To undertake know your client and anti-money laundering
checks |
|
Evidence that you have the right to let a property
|
Where you are a landlord and instruct us to assist you
with letting a property |
|
Details of any mortgage or insurance, licensing
documentation and service contracts which you have in
place in relation to a property you wish to let
|
Where you are a landlord and we are providing you with
letting services
|
|
Your marital status, employment details, national
insurance number, nationality, residential status, bank
details and credit history
|
To carry out referencing and credit checks and the
results of those checks |
|
Details relating to your property including photographs,
floor plans, energy performance certificate ratings/ home
reports, property description and survey results
|
To deliver our service to you when you engage us to
market a property for you |
|
Photographs of your property , an inspection report and
inventory , to record the condition of your property at
the start or end of a tenancy
|
To deliver our service to you when you engage us to let a
property on your behalf |
|
Move in and move out dates, utility meter serial number
and meter readings before a tenant moves into a property
and when the tenant moves out |
To deliver our service to you when you engage us to let a
property on your behalf |
|
Your move in and move out date and details of the deposit
paid where you are a tenant when registering or releasing
any deposit from a deposit protection scheme
|
To deliver our service to you when you engage us to let a
property on your behalf |
|
Your name, gender, previous name, mother’s maiden name,
date of birth, contact telephone numbers, current address
and previous addresses, details of your health and family
history , information about your status and dependents,
your nationality, bank account details, savings and
investments, existing financial commitments, your credit
history, your mortgage requirements and existing
protection arrangements
|
To enquire or apply for mortgage or protection products
on your behalf |
|
Your communication and marketing preferences |
To ensure we only send you details of products and
services you are interested in through your preferred
communication channel
|
We may, during the course of your relationship with us, request
additional information from you which is relevant to the
provision of specific services.
Any telephone calls either to or from our customer service teams
may be recorded for training, monitoring, compliance and
security.
We use cookies and other technologies to collect information
when you visit our web sites, including when you make use of our
on line chat.
We may collect personal information in connection with your use
of our website, such as:
o the time, date and duration of your
visit
o the site from
which you have come (the referral URL)
o the pages you
have visited and
o your IP
address
Details of how we use cookies are provided in Section 13 ‘Our
Use of Cookies’ and in our Cookies Policy
Where you contact by providing your details through online
portals such as Rightmove, Zoopla,
SpareRoom or
Openrent, we will use the details
contact you to provide the services you have requested.
Where we are required by law, or for business needs, we will
obtain information about you from third parties, but only after
we have your agreement to do so. For example (but not limited
to) the third parties we may need to contact our credit
reference agencies, banks, employers, accountants and solicitors
in order to obtain references, undertake identity verification
and basic criminal record checks, and validate your income level
and financial history.
We will process the information you provide or we obtain from
other sources to provide you with products and services and
answer any questions you may have.
The following are examples of how we use the information we
collect:
We will process the information you provide or we obtain from
other sources to provide you with products and services and
answer any questions you may have.
The following are examples of how we use the information we
collect:
From time to time we may provide your information to our
customer service agencies for research, survey and analysis
purposes so that we can monitor and improve the services we
provide. We or our agents and sub-contractors may occasionally
contact you including by post, email or telephone to ask you for
your feedback and comments on our services.
We may also use your personal data to contact you by post,
email, telephone or other electronic means to provide you with
information about products and services from the Finest Letting
Limited and carefully selected third parties which we feel may
be of interest or relevant to your needs.
Please see Section 12 for information about how you can
exercise your rights.
We may share your information both within the Finest Letting
Limited of companies and also with relevant third-party business
partners, both for the purposes set out in this Privacy Notice
or for other purposes approved by you.
We may share information within the Finest Letting Limited of
companies for the following purposes:
Where we engage third-party service providers to provide
products (such as mortgages, house and contents, and family
protection insurances and utility services) or other business
services and operations, we provide them with only the personal
information they need to perform the service or provide the
product we request. We contractually require them to securely
protect the information, and not to use it for any other
purpose.
Indicatively - but not limited to - we may disclose your
information to the third parties listed below for the purposes
listed:
|
Third party
|
Why we share your personal information |
|
Approved contractors |
To install for sale or to let boards, to appoint managing
agents and building maintenance contractors, to arrange
EPC visits, to arrange for contractors to providing safety
& statutory tests and to take inventories |
|
Surveyors |
To undertake a structural or Homebuyers survey |
|
Firms on our conveyancing panel |
To provide home conveyancing services |
|
Insurance companies we work with |
To progress your enquiry or application for insurance |
|
Rent and Legal insurance providers |
To set up landlord insurances, and in the event of a
claim |
|
Solicitors |
To pursue a claim for breach of tenancy |
|
Referencing Companies |
To check your creditworthiness, obtain tenant
references and to help prevent fraud and money
laundering |
|
The Local Council |
Payment/collection of Council Tax |
|
Law enforcement bodies including the police, HMRC and
local authorities |
To comply with court orders or legal obligations |
|
Landlord, tenant or Guarantor |
To comply with our legal obligations where we are
providing a lettings service |
|
The parties whose property you have viewed or on whose
property you have submitted an offer |
For the purposes of ascertaining in a potential fee
payable for introduced parties (title, first initial,
surname) or for other reasons relating to your viewing or
offer on a property |
|
Utility Companies |
For payment of utility bills |
|
Debt collection companies |
To assist us in recovering any monies which are owed and
overdue |
|
Deposit Protection Scheme providers |
To provide a Tenancy Deposit Protection Scheme |
|
The Property Ombudsman |
Where they are providing a dispute resolution
service in connection with letting
services |
|
Land Registry Office |
|
|
Her Majesty’s Revenue and Customs (HMRC) |
|
|
Other estate agents and parties involved in the sale or
purchase of your property |
To support the progression of the sales chain |
Finest Letting Limited processes your information under any of the following lawful
conditions:
Finest Letting Limited
may use direct or
anonymised information to engage in
data analysis, data matching and profiling activities for a
variety of purposes, including, but not limited to:
We may transfer or otherwise process your personal
information:
We will keep your information for as long as is reasonably
necessary for the purposes set out in this privacy notice, and
to fulfil our legal and regulatory obligations.
In certain circumstances we have a statutory obligation to keep
your personal information for a set period of time, for example,
financial information (normally 7 years) for financial auditing
purposes. Information is always retained in line with its
purpose of processing and only for as long as necessary usually,
information is kept for 7 years after last contact with you.
However, this period may be extended dependent upon any legal or
contractual obligations
Finest Letting Limited
may be required to comply with, as well as any overriding
business legitimate interests.
We will send you service-related communications and respond to
any questions which you may ask.
Where you contact us through our website or make an enquiry in
branch or on the phone, or via
Rightmove, Zoopla,
SpareRoom or
Openrent we will use the details you
have supplied to us to provide you with our general property
marketing list by email.
If you choose to 'opt-out' then we will not email you any
further information relating to our general property marketing
list.
We may also contact you in order to provide you with
information about our core products and services which we
believe may be of interest to you, in accordance with your
preferences including:
We may also carry out targeted advertising to you on social
media websites such as Facebook where you have already shown an
interest in our services. This is done by
analysing the information we collect
about your interactions on our websites and making this
available to social media networks.
For service related communications, we will contact you either
by email or through the post. We may also telephone you or send
you SMS messages, which may include automated SMS reminders for
viewings.
We give you choices about how we communicate promotions and
offers to you.
We only send you promotional emails if you explicitly select to
receive these (you opt-in). You can stop receiving promotional
email messages from
Finest Letting Limited
by contacting your local branch
We only send you promotional postal mail if you explicitly
select to receive these (you opt-in). You can stop receiving
promotional postal mail from
Finest Letting Limited
by contacting your local branch
We will only send you promotional text messages if you
explicitly select to receive these (you opt-in). You can stop
receiving promotional text messages from
Finest Letting Limited
by contacting your local branch
We will only contact you by phone for promotional reasons if
you explicitly select to receive these (you opt-in). You can opt
out of receiving promotional telephone calls from
Finest Letting Limited
by contacting your local branch
You have a number of rights concerning the personal information
we use. These include the right to:
You can delete your online account at any time. This will
delete any personal information in your account that we have
about you, and it will mean any data about how you’ve used the
online account will be made anonymous.
However, deleting your online account will not delete any data
you’ve shared with us for reasons that are not connected with
your online account. If you wish us to delete your data which is
unconnected with your online account, please contact us as
described below
Where you have provided consent for our processing of your
personal data, you may withdraw that consent at any time. If you
withdraw your consent, your previous consent will remain valid
in respect to our use of your data in relation to good or
service we are still contracted to provide
If you would prefer not to receive information from Finest Letting Limited
or carefully selected third parties you can opt out by
contacting your local Estate Agency Branch,
We will act to respond to your request to stop receiving
promotional email, phone, text or postal messages from Finest Letting Limited
as quickly as is practicable (around 10 working days, as systems
take time to replicate). We will keep information for record
keeping purposes, to ensure we fulfil your request not to send
particular types of messages.
If you wish to make a request for access to a copy of your
personal data, please write to the info@jyliving.co.uk
If you wish to exercise any of your other rights, please write
to the info@jyliving.co.uk
We will acknowledge your request and let you know what we will
need from you to carry out your request. Every effort will be
made to respond to or comply with your request as quickly as
possible, and we will ensure our systems are updated as soon as
is practicable in response to your request.
Should we feel the need to verify your identity, identification
will be requested within the one month time frame and only
limited to what is necessary for confirmation. Once we are
satisfied we will then process your request.
Should we refuse to comply with a request we will inform you of
this within the one month time frame and provide an explanation
outlining our justification, our internal complaints procedure
and your right to complain to a supervisory authority and to
enforce your rights through a judicial
remedy.
A cookie is a small file placed on your device when you visit a
website that can be understood by the site that issued the
cookie. We use the information collected by cookies to remember
who you are to log you in and to store your preferences when
using a particular site. It may contain a unique identifier to
ensure that you are not shown the same information and/or are
only shown information you have stated that you are interested
in.
Our security software may use your IP address and browser
version to help protect our systems and provide diagnostic
information in the case of an issue.
We store your personal information on our computer systems and
in our paper records.
We have implemented strict security procedures to ensure that
personal information is not damaged, destroyed or misused, and
to prevent unauthorised access to
your information.
The information that we collect is stored in a secure facility
with restricted physical access.
We also use a number of security measures to prevent electronic
access.
Where - in line with this Privacy Notice - information is
shared with third parties, similar security measures are used to
protect your information.
If we need to transfer data outside the European Economic Area
(EEA) and the country it’s transferred to is not on an approved
list for having adequate security controls in place, we will
limit when we do this and the amount of personal data we send.
We will also ensure that there is adequate protection in place
before sending anything to other countries outside the EEA by
imposing contractual obligations on the recipients to ensure the
security and confidentiality of your data.
We do not offer any products or services to children. In
certain circumstances (for example a mortgage application or in
relation to a tenancy) we may need to collect the name and date
of birth of children from mortgage applicants and share this
with the selected mortgage provider.
Our websites, other electronic portals and documentation may
provide links to other websites for your convenience and
information. These may operate independently from us and have
their own privacy notices or
policies, which we strongly suggest you review.
Where linked websites are not owned or controlled by us, we are
not responsible for their content or data privacy practices.
When you provide us with this information, you agree to the
collection, use and sharing of your information in accordance
with this data privacy notice. Our promise to you is that
This Privacy Notice applies to the use and processing of
personal information collected by Finest Letting Limited and its
subsidiary companies.
The phrases “us”, “we” or “our” will mean those businesses
which are majority-owned subsidiaries of Finest Letting Limited
on behalf of and in respect of whom this Privacy Notice is
made.
For information concerning the collection, use and processing
of personal information by any of our third-party business
partners or suppliers, please contact our representative with
whom you usually deal.
(i) Personal data. This is
information, or any combination of separate pieces of
information, that could be used to identify you
(ii) Special categories of personal data. This is
information which is classified as sensitive (for example
details of your health)
Please read this Privacy Notice carefully. If you have any
questions about this notice or our use of your personal data,
please contact the Finest Letting Limited Data Protection
Officer by email to info@jyliving.co.uk
When you enquire or register for products and services provided
by JY Letting we may collect personal information from a variety
of sources.
The majority of the personal information which we collect will
have been provided by you during the course of your relationship
with us either through face to face contact, by telephone,
email or electronic communications
such as messaging or through the internet.
However, we may also obtain your personal data from other
sources including:
Depending on the type of service or product we are discussing,
the following are examples of information we may collect
directly from you:
|
Information we may collect directly from you
|
Why we collect it
|
|
Your name, postal address, phone number, email address
and details of your requirements
|
To provide you with estate agency services to find a
property to buy or sell |
|
Your marital status, date of birth, nationality and tax
status
|
When you enter into a residential sale or letting
agreement |
|
Your date of birth, nationality and details from identity
documents you provide |
To perform ‘know your client’, anti-money laundering and
right to rent checks, as required by law
|
|
Proof that you have sufficient funds to support any offer
that you may wish to make to buy a property
|
To ensure you able to pay the required amount of
deposit |
|
Financial information, for example, a copy of your bank
statement or an agreement in principle from your mortgage
provider
|
To provide evidence of the source of funds you will be
using to buy a property |
|
Your bank account details |
Where we take payment for the services we provide to
you
|
|
Details of your mortgage arrangements, confirmation of
how long you have owned the property and details of the
source of monies invested in the property when you
register to sell |
To undertake know your client and anti-money laundering
checks |
|
Evidence that you have the right to let a property
|
Where you are a landlord and instruct us to assist you
with letting a property |
|
Details of any mortgage or insurance, licensing
documentation and service contracts which you have in
place in relation to a property you wish to let
|
Where you are a landlord and we are providing you with
letting services
|
|
Your marital status, employment details, national
insurance number, nationality, residential status, bank
details and credit history
|
To carry out referencing and credit checks and the
results of those checks |
|
Details relating to your property including photographs,
floor plans, energy performance certificate ratings/ home
reports, property description and survey results
|
To deliver our service to you when you engage us to
market a property for you |
|
Photographs of your property , an inspection report and
inventory , to record the condition of your property at
the start or end of a tenancy
|
To deliver our service to you when you engage us to let a
property on your behalf |
|
Move in and move out dates, utility meter serial number
and meter readings before a tenant moves into a property
and when the tenant moves out |
To deliver our service to you when you engage us to let a
property on your behalf |
|
Your move in and move out date and details of the deposit
paid where you are a tenant when registering or releasing
any deposit from a deposit protection scheme
|
To deliver our service to you when you engage us to let a
property on your behalf |
|
Your name, gender, previous name, mother’s maiden name,
date of birth, contact telephone numbers, current address
and previous addresses, details of your health and family
history , information about your status and dependents,
your nationality, bank account details, savings and
investments, existing financial commitments, your credit
history, your mortgage requirements and existing
protection arrangements
|
To enquire or apply for mortgage or protection products
on your behalf |
|
Your communication and marketing preferences |
To ensure we only send you details of products and
services you are interested in through your preferred
communication channel
|
We may, during the course of your relationship with us, request
additional information from you which is relevant to the
provision of specific services.
Any telephone calls either to or from our customer service teams
may be recorded for training, monitoring, compliance and
security.
We use cookies and other technologies to collect information
when you visit our web sites, including when you make use of our
on line chat.
We may collect personal information in connection with your use
of our website, such as:
o the time, date and duration of your
visit
o the site from
which you have come (the referral URL)
o the pages you
have visited and
o your IP
address
Details of how we use cookies are provided in Section 13 ‘Our
Use of Cookies’ and in our Cookies Policy
Where you contact by providing your details through online
portals such as Rightmove, Zoopla,
SpareRoom or
Openrent, we will use the details
contact you to provide the services you have requested.
Where we are required by law, or for business needs, we will
obtain information about you from third parties, but only after
we have your agreement to do so. For example (but not limited
to) the third parties we may need to contact our credit
reference agencies, banks, employers, accountants and solicitors
in order to obtain references, undertake identity verification
and basic criminal record checks, and validate your income level
and financial history.
We will process the information you provide or we obtain from
other sources to provide you with products and services and
answer any questions you may have.
The following are examples of how we use the information we
collect:
We will process the information you provide or we obtain from
other sources to provide you with products and services and
answer any questions you may have.
The following are examples of how we use the information we
collect:
From time to time we may provide your information to our
customer service agencies for research, survey and analysis
purposes so that we can monitor and improve the services we
provide. We or our agents and sub-contractors may occasionally
contact you including by post, email or telephone to ask you for
your feedback and comments on our services.
We may also use your personal data to contact you by post,
email, telephone or other electronic means to provide you with
information about products and services from the Finest Letting
Limited and carefully selected third parties which we feel may
be of interest or relevant to your needs.
Please see Section 12 for information about how you can
exercise your rights.
We may share your information both within the Finest Letting
Limited of companies and also with relevant third-party business
partners, both for the purposes set out in this Privacy Notice
or for other purposes approved by you.
We may share information within the Finest Letting Limited of
companies for the following purposes:
Where we engage third-party service providers to provide
products (such as mortgages, house and contents, and family
protection insurances and utility services) or other business
services and operations, we provide them with only the personal
information they need to perform the service or provide the
product we request. We contractually require them to securely
protect the information, and not to use it for any other
purpose.
Indicatively - but not limited to - we may disclose your
information to the third parties listed below for the purposes
listed:
|
Third party
|
Why we share your personal information |
|
Approved contractors |
To install for sale or to let boards, to appoint managing
agents and building maintenance contractors, to arrange
EPC visits, to arrange for contractors to providing safety
& statutory tests and to take inventories |
|
Surveyors |
To undertake a structural or Homebuyers survey |
|
Firms on our conveyancing panel |
To provide home conveyancing services |
|
Insurance companies we work with |
To progress your enquiry or application for insurance |
|
Rent and Legal insurance providers |
To set up landlord insurances, and in the event of a
claim |
|
Solicitors |
To pursue a claim for breach of tenancy |
|
Referencing Companies |
To check your creditworthiness, obtain tenant
references and to help prevent fraud and money
laundering |
|
The Local Council |
Payment/collection of Council Tax |
|
Law enforcement bodies including the police, HMRC and
local authorities |
To comply with court orders or legal obligations |
|
Landlord, tenant or Guarantor |
To comply with our legal obligations where we are
providing a lettings service |
|
The parties whose property you have viewed or on whose
property you have submitted an offer |
For the purposes of ascertaining in a potential fee
payable for introduced parties (title, first initial,
surname) or for other reasons relating to your viewing or
offer on a property |
|
Utility Companies |
For payment of utility bills |
|
Debt collection companies |
To assist us in recovering any monies which are owed and
overdue |
|
Deposit Protection Scheme providers |
To provide a Tenancy Deposit Protection Scheme |
|
The Property Ombudsman |
Where they are providing a dispute resolution
service in connection with letting
services |
|
Land Registry Office |
|
|
Her Majesty’s Revenue and Customs (HMRC) |
|
|
Other estate agents and parties involved in the sale or
purchase of your property |
To support the progression of the sales chain |
Finest Letting Limited processes your information under any of the following lawful
conditions:
Finest Letting Limited
may use direct or
anonymised information to engage in
data analysis, data matching and profiling activities for a
variety of purposes, including, but not limited to:
We may transfer or otherwise process your personal
information:
We will keep your information for as long as is reasonably
necessary for the purposes set out in this privacy notice, and
to fulfil our legal and regulatory obligations.
In certain circumstances we have a statutory obligation to keep
your personal information for a set period of time, for example,
financial information (normally 7 years) for financial auditing
purposes. Information is always retained in line with its
purpose of processing and only for as long as necessary usually,
information is kept for 7 years after last contact with you.
However, this period may be extended dependent upon any legal or
contractual obligations
Finest Letting Limited
may be required to comply with, as well as any overriding
business legitimate interests.
We will send you service-related communications and respond to
any questions which you may ask.
Where you contact us through our website or make an enquiry in
branch or on the phone, or via
Rightmove, Zoopla,
SpareRoom or
Openrent we will use the details you
have supplied to us to provide you with our general property
marketing list by email.
If you choose to 'opt-out' then we will not email you any
further information relating to our general property marketing
list.
We may also contact you in order to provide you with
information about our core products and services which we
believe may be of interest to you, in accordance with your
preferences including:
We may also carry out targeted advertising to you on social
media websites such as Facebook where you have already shown an
interest in our services. This is done by
analysing the information we collect
about your interactions on our websites and making this
available to social media networks.
For service related communications, we will contact you either
by email or through the post. We may also telephone you or send
you SMS messages, which may include automated SMS reminders for
viewings.
We give you choices about how we communicate promotions and
offers to you.
We only send you promotional emails if you explicitly select to
receive these (you opt-in). You can stop receiving promotional
email messages from
Finest Letting Limited
by contacting your local branch
We only send you promotional postal mail if you explicitly
select to receive these (you opt-in). You can stop receiving
promotional postal mail from
Finest Letting Limited
by contacting your local branch
We will only send you promotional text messages if you
explicitly select to receive these (you opt-in). You can stop
receiving promotional text messages from
Finest Letting Limited
by contacting your local branch
We will only contact you by phone for promotional reasons if
you explicitly select to receive these (you opt-in). You can opt
out of receiving promotional telephone calls from
Finest Letting Limited
by contacting your local branch
You have a number of rights concerning the personal information
we use. These include the right to:
You can delete your online account at any time. This will
delete any personal information in your account that we have
about you, and it will mean any data about how you’ve used the
online account will be made anonymous.
However, deleting your online account will not delete any data
you’ve shared with us for reasons that are not connected with
your online account. If you wish us to delete your data which is
unconnected with your online account, please contact us as
described below
Where you have provided consent for our processing of your
personal data, you may withdraw that consent at any time. If you
withdraw your consent, your previous consent will remain valid
in respect to our use of your data in relation to good or
service we are still contracted to provide
If you would prefer not to receive information from Finest Letting Limited
or carefully selected third parties you can opt out by
contacting your local Estate Agency Branch,
We will act to respond to your request to stop receiving
promotional email, phone, text or postal messages from Finest Letting Limited
as quickly as is practicable (around 10 working days, as systems
take time to replicate). We will keep information for record
keeping purposes, to ensure we fulfil your request not to send
particular types of messages.
If you wish to make a request for access to a copy of your
personal data, please write to the info@jyliving.co.uk
If you wish to exercise any of your other rights, please write
to the info@jyliving.co.uk
We will acknowledge your request and let you know what we will
need from you to carry out your request. Every effort will be
made to respond to or comply with your request as quickly as
possible, and we will ensure our systems are updated as soon as
is practicable in response to your request.
Should we feel the need to verify your identity, identification
will be requested within the one month time frame and only
limited to what is necessary for confirmation. Once we are
satisfied we will then process your request.
Should we refuse to comply with a request we will inform you of
this within the one month time frame and provide an explanation
outlining our justification, our internal complaints procedure
and your right to complain to a supervisory authority and to
enforce your rights through a judicial
remedy.
A cookie is a small file placed on your device when you visit a
website that can be understood by the site that issued the
cookie. We use the information collected by cookies to remember
who you are to log you in and to store your preferences when
using a particular site. It may contain a unique identifier to
ensure that you are not shown the same information and/or are
only shown information you have stated that you are interested
in.
Our security software may use your IP address and browser
version to help protect our systems and provide diagnostic
information in the case of an issue.
We store your personal information on our computer systems and
in our paper records.
We have implemented strict security procedures to ensure that
personal information is not damaged, destroyed or misused, and
to prevent unauthorised access to
your information.
The information that we collect is stored in a secure facility
with restricted physical access.
We also use a number of security measures to prevent electronic
access.
Where - in line with this Privacy Notice - information is
shared with third parties, similar security measures are used to
protect your information.
If we need to transfer data outside the European Economic Area
(EEA) and the country it’s transferred to is not on an approved
list for having adequate security controls in place, we will
limit when we do this and the amount of personal data we send.
We will also ensure that there is adequate protection in place
before sending anything to other countries outside the EEA by
imposing contractual obligations on the recipients to ensure the
security and confidentiality of your data.
We do not offer any products or services to children. In
certain circumstances (for example a mortgage application or in
relation to a tenancy) we may need to collect the name and date
of birth of children from mortgage applicants and share this
with the selected mortgage provider.
Our websites, other electronic portals and documentation may
provide links to other websites for your convenience and
information. These may operate independently from us and have
their own privacy notices or
policies, which we strongly suggest you review.
Where linked websites are not owned or controlled by us, we are
not responsible for their content or data privacy practices.
When you provide us with this information, you agree to the
collection, use and sharing of your information in accordance
with this data privacy notice. Our promise to you is that
