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This Privacy Notice
applies to the use and processing of personal information collected by Finest
Letting Limited and its subsidiary companies.
The phrases “us”, “we” or
“our” will mean those businesses which are majority-owned subsidiaries of
Finest Letting Limited on behalf of and in respect of whom this Privacy Notice
is made.
For information
concerning the collection, use and processing of personal information by any of
our third-party business partners or suppliers, please contact our
representative with whom you usually deal.
(i)
Personal data. This is information, or any combination of separate pieces
of information, that could be used to identify you
(ii) Special categories
of personal data. This is information which is classified as sensitive
(for example details of your health)
Please read this Privacy
Notice carefully. If you have any questions about this notice or our use of
your personal data, please contact the Finest Letting Limited Data Protection
Officer by email to info@jyliving.co.uk
When you enquire or
register for products and services provided by JY Letting we may collect
personal information from a variety of sources.
The majority of the
personal information which we collect will have been provided by you during the
course of your relationship with us either through face to face contact, by
telephone, email or electronic communications such as
messaging or through the internet.
However, we may also
obtain your personal data from other sources including:
Depending on the type of
service or product we are discussing, the following are examples of information
we may collect directly from you:
|
Information we may collect directly from you
|
Why we collect it
|
|
Your name, postal
address, phone number, email address and details of your requirements |
To provide you with
estate agency services to find a property to buy or sell |
|
Your marital status,
date of birth, nationality and tax status |
When you enter into a
residential sale or letting agreement |
|
Your date of birth,
nationality and details from identity documents you provide |
To perform ‘know your
client’, anti-money laundering and right to rent checks, as required by law |
|
Proof that you have
sufficient funds to support any offer that you may wish to make to buy a
property |
To ensure you able to
pay the required amount of deposit |
|
Financial information,
for example, a copy of your bank statement or an agreement in principle from
your mortgage provider |
To provide evidence of
the source of funds you will be using to buy a property |
|
Your bank account
details |
Where we take payment
for the services we provide to you |
|
Details of your
mortgage arrangements, confirmation of how long you have owned the property
and details of the source of monies invested in the property when you
register to sell |
To undertake know your
client and anti-money laundering checks |
|
Evidence that you have
the right to let a property |
Where you are a
landlord and instruct us to assist you with letting a property |
|
Details of any mortgage
or insurance, licensing documentation and service contracts which you have in
place in relation to a property you wish to let |
Where you are a
landlord and we are providing you with letting services |
|
Your marital status,
employment details, national insurance number, nationality, residential
status, bank details and credit history |
To carry out referencing
and credit checks and the results of those checks |
|
Details relating to
your property including photographs, floor plans, energy performance
certificate ratings/ home reports, property description and survey results |
To deliver our service
to you when you engage us to market a property for you |
|
Photographs of your
property , an inspection report and inventory , to record the condition of
your property at the start or end of a tenancy |
To deliver our service
to you when you engage us to let a property on your behalf |
|
Move in and move out
dates, utility meter serial number and meter readings before a tenant moves
into a property and when the tenant moves out |
To deliver our service
to you when you engage us to let a property on your behalf |
|
Your move in and move
out date and details of the deposit paid where you are a tenant when
registering or releasing any deposit from a deposit protection scheme |
To deliver our service
to you when you engage us to let a property on your behalf |
|
Your name, gender,
previous name, mother’s maiden name, date of birth, contact telephone
numbers, current address and previous addresses, details of your health and
family history , information about your status and dependents, your
nationality, bank account details, savings and investments, existing
financial commitments, your credit history, your mortgage requirements and
existing protection arrangements |
To enquire or apply for
mortgage or protection products on your behalf |
|
Your communication and
marketing preferences |
To ensure we only send
you details of products and services you are interested in through your
preferred communication channel |
We may, during the course of your relationship with us, request additional
information from you which is relevant to the provision of specific
services.
Any telephone calls either to or from our customer service teams may be
recorded for training, monitoring, compliance and security.
We use
cookies and other technologies to collect information when you visit our web
sites, including when you make use of our on line chat.
We may collect personal information in connection with your use of our website,
such as:
o the
time, date and duration of your visit
o the site from which you have
come (the referral URL)
o the pages you have
visited and
o your IP address
Details
of how we use cookies are provided in Section 13 ‘Our Use of Cookies’ and in
our Cookies
Policy
Where you contact by
providing your details through online portals such as Rightmove,
Zoopla, SpareRoom or Openrent,
we will use the details contact you to provide the services you have requested.
Where we are required by
law, or for business needs, we will obtain information about you from third
parties, but only after we have your agreement to do so. For example (but not
limited to) the third parties we may need to contact our credit reference
agencies, banks, employers, accountants and solicitors in order to obtain
references, undertake identity verification and basic criminal record checks,
and validate your income level and financial history.
We will process the
information you provide or we obtain from other sources to provide you with
products and services and answer any questions you may have.
The following are
examples of how we use the information we collect:
We will process the
information you provide or we obtain from other sources to provide you with
products and services and answer any questions you may have.
The following are
examples of how we use the information we collect:
From time to time we may
provide your information to our customer service agencies for research, survey
and analysis purposes so that we can monitor and improve the services we
provide. We or our agents and sub-contractors may occasionally contact you
including by post, email or telephone to ask you for your feedback and comments
on our services.
We may also use your
personal data to contact you by post, email, telephone or other electronic
means to provide you with information about products and services from the
Finest Letting Limited and carefully selected third parties which we feel may
be of interest or relevant to your needs.
Please see Section 12 for
information about how you can exercise your rights.
We may
share your information both within the Finest Letting Limited of companies and
also with relevant third-party business partners, both for the purposes set out
in this Privacy Notice or for other purposes approved by you.
We may
share information within the Finest Letting Limited of companies for the
following purposes:
Where we engage third-party service providers to provide
products (such as mortgages, house and contents, and family protection
insurances and utility services) or other business services and operations, we
provide them with only the personal information they need to perform the
service or provide the product we request. We contractually require them to
securely protect the information, and not to use it for any other purpose.
Indicatively - but not limited to - we may disclose your information to the
third parties listed below for the purposes listed:
|
Third party |
Why we share
your personal information |
|
Approved contractors |
To install for sale or
to let boards, to appoint managing agents and building maintenance
contractors, to arrange EPC visits, to arrange for contractors to providing
safety & statutory tests and to take inventories |
|
Surveyors |
To undertake a
structural or Homebuyers survey |
|
Firms on our
conveyancing panel |
To provide home
conveyancing services |
|
Insurance companies we
work with |
To progress your
enquiry or application for insurance |
|
Rent and Legal
insurance providers |
To set up landlord
insurances, and in the event of a claim |
|
Solicitors |
To pursue a claim for
breach of tenancy |
|
Referencing Companies |
To check your
creditworthiness,
obtain tenant references and to help prevent fraud and money laundering
|
|
The Local Council |
Payment/collection of
Council Tax |
|
Law enforcement bodies
including the police, HMRC and local authorities |
To comply with court
orders or legal obligations |
|
Landlord, tenant or
Guarantor |
To comply with our
legal obligations where we are providing a lettings service |
|
The parties whose
property you have viewed or on whose property you have submitted an offer |
For the purposes of
ascertaining in a potential fee payable for introduced parties (title, first
initial, surname) or for other reasons relating to your viewing or offer on a
property |
|
Utility Companies |
For payment of utility
bills |
|
Debt collection
companies |
To assist us in
recovering any monies which are owed and overdue |
|
Deposit Protection
Scheme providers |
To provide a Tenancy
Deposit Protection Scheme |
|
The Property Ombudsman
|
Where they are
providing a dispute resolution service in connection with letting
services |
|
Land Registry Office |
|
|
Her Majesty’s Revenue
and Customs (HMRC) |
|
|
Other estate agents and
parties involved in the sale or purchase of your property |
To support the
progression of the sales chain |
Finest Letting Limited processes your
information under any of the following lawful conditions:
Finest Letting Limited may use
direct or anonymised information to engage in data
analysis, data matching and profiling activities for a variety of purposes,
including, but not limited to:
We may transfer or
otherwise process your personal information:
We will keep your
information for as long as is reasonably necessary for the purposes set out in
this privacy notice, and to fulfil our legal and regulatory obligations.
In certain circumstances
we have a statutory obligation to keep your personal information for a set
period of time, for example, financial information (normally 7 years) for
financial auditing purposes. Information is always retained in line with its
purpose of processing and only for as long as necessary usually, information is
kept for 7 years after last contact with you. However, this period may be
extended dependent upon any legal or contractual obligations Finest
Letting Limited may be required to comply with, as well as any
overriding business legitimate interests.
We will send you
service-related communications and respond to any questions which you may
ask.
Where you contact us
through our website or make an enquiry in branch or on the phone, or via Rightmove, Zoopla, SpareRoom or Openrent we will use the details you have supplied to us to
provide you with our general property marketing list by email.
If you choose to
'opt-out' then we will not email you any further information relating to our
general property marketing list.
We may also contact you
in order to provide you with information about our core products and services
which we believe may be of interest to you, in accordance with your preferences
including:
We may also carry out
targeted advertising to you on social media websites such as Facebook where you
have already shown an interest in our services. This is done by analysing the information we collect about your
interactions on our websites and making this available to social media
networks.
For service related
communications, we will contact you either by email or through the post. We may
also telephone you or send you SMS messages, which may include automated SMS
reminders for viewings.
We give you choices about
how we communicate promotions and offers to you.
We only send you
promotional emails if you explicitly select to receive these (you opt-in). You
can stop receiving promotional email messages from Finest Letting Limited by contacting
your local branch
We only send you
promotional postal mail if you explicitly select to receive these (you opt-in).
You can stop receiving promotional postal mail from Finest Letting Limited by contacting
your local branch
We will only send you
promotional text messages if you explicitly select to receive these (you
opt-in). You can stop receiving promotional text messages from Finest
Letting Limited by contacting your local branch
We will only contact you
by phone for promotional reasons if you explicitly select to receive these (you
opt-in). You can opt out of receiving promotional telephone calls from Finest
Letting Limited by contacting your local branch
You have a number of
rights concerning the personal information we use. These include the right to:
You can delete your
online account at any time. This will delete any personal information in your
account that we have about you, and it will mean any data about how you’ve used
the online account will be made anonymous.
However, deleting your
online account will not delete any data you’ve shared with us for reasons that
are not connected with your online account. If you wish us to delete your data
which is unconnected with your online account, please contact us as described
below
Where you have provided
consent for our processing of your personal data, you may withdraw that consent
at any time. If you withdraw your consent, your previous consent will remain
valid in respect to our use of your data in relation to good or service we are
still contracted to provide
If you would prefer not
to receive information from Finest Letting Limited or carefully selected
third parties you can opt out by contacting your local Estate Agency Branch,
We will act to respond to
your request to stop receiving promotional email, phone, text or postal
messages from Finest Letting Limited as quickly as is
practicable (around 10 working days, as systems take time to replicate). We
will keep information for record keeping purposes, to ensure we fulfil your
request not to send particular types of messages.
If you wish to make a
request for access to a copy of your personal data, please write to the
info@jyliving.co.uk
If you wish to exercise
any of your other rights, please write to the info@jyliving.co.uk
We will acknowledge your
request and let you know what we will need from you to carry out your request.
Every effort will be made to respond to or comply with your request as quickly
as possible, and we will ensure our systems are updated as soon as is
practicable in response to your request.
Should we feel the need
to verify your identity, identification will be requested within the one month
time frame and only limited to what is necessary for confirmation. Once we are
satisfied we will then process your request.
Should we refuse to
comply with a request we will inform you of this within the one month time
frame and provide an explanation outlining our justification, our internal
complaints procedure and your right to complain to a supervisory authority and
to enforce your rights through a judicial remedy.
A cookie is a small file
placed on your device when you visit a website that can be understood by the
site that issued the cookie. We use the information collected by cookies to
remember who you are to log you in and to store your preferences when using a
particular site. It may contain a unique identifier to ensure that you are not
shown the same information and/or are only shown information you have stated
that you are interested in.
Our security software may
use your IP address and browser version to help protect our systems and provide
diagnostic information in the case of an issue.
We store your personal
information on our computer systems and in our paper records.
We have implemented
strict security procedures to ensure that personal information is not damaged,
destroyed or misused, and to prevent unauthorised
access to your information.
The information that we
collect is stored in a secure facility with restricted physical access.
We also use a number of
security measures to prevent electronic access.
Where - in line with this
Privacy Notice - information is shared with third parties, similar security
measures are used to protect your information.
If we need to transfer
data outside the European Economic Area (EEA) and the country it’s transferred
to is not on an approved list for having adequate security controls in place,
we will limit when we do this and the amount of personal data we send. We will
also ensure that there is adequate protection in place before sending anything
to other countries outside the EEA by imposing contractual obligations on the
recipients to ensure the security and confidentiality of your data.
We do not offer any
products or services to children. In certain circumstances (for example a mortgage
application or in relation to a tenancy) we may need to collect the name and
date of birth of children from mortgage applicants and share this with the
selected mortgage provider.
Our websites, other
electronic portals and documentation may provide links to other websites for
your convenience and information. These may operate independently from us and
have their own privacy notices or policies, which we
strongly suggest you review.
Where linked websites are
not owned or controlled by us, we are not responsible for their content or data
privacy practices.
When you provide us with
this information, you agree to the collection, use and sharing of your
information in accordance with this data privacy notice. Our promise to you is
that
This Privacy Notice
applies to the use and processing of personal information collected by Finest
Letting Limited and its subsidiary companies.
The phrases “us”, “we” or
“our” will mean those businesses which are majority-owned subsidiaries of
Finest Letting Limited on behalf of and in respect of whom this Privacy Notice
is made.
For information
concerning the collection, use and processing of personal information by any of
our third-party business partners or suppliers, please contact our
representative with whom you usually deal.
(i)
Personal data. This is information, or any combination of separate pieces
of information, that could be used to identify you
(ii) Special categories
of personal data. This is information which is classified as sensitive
(for example details of your health)
Please read this Privacy
Notice carefully. If you have any questions about this notice or our use of
your personal data, please contact the Finest Letting Limited Data Protection
Officer by email to info@jyliving.co.uk
When you enquire or
register for products and services provided by JY Letting we may collect
personal information from a variety of sources.
The majority of the
personal information which we collect will have been provided by you during the
course of your relationship with us either through face to face contact, by
telephone, email or electronic communications such as
messaging or through the internet.
However, we may also
obtain your personal data from other sources including:
Depending on the type of
service or product we are discussing, the following are examples of information
we may collect directly from you:
|
Information we may collect directly from you
|
Why we collect it
|
|
Your name, postal
address, phone number, email address and details of your requirements |
To provide you with
estate agency services to find a property to buy or sell |
|
Your marital status,
date of birth, nationality and tax status |
When you enter into a
residential sale or letting agreement |
|
Your date of birth,
nationality and details from identity documents you provide |
To perform ‘know your
client’, anti-money laundering and right to rent checks, as required by law |
|
Proof that you have
sufficient funds to support any offer that you may wish to make to buy a
property |
To ensure you able to
pay the required amount of deposit |
|
Financial information,
for example, a copy of your bank statement or an agreement in principle from
your mortgage provider |
To provide evidence of
the source of funds you will be using to buy a property |
|
Your bank account
details |
Where we take payment
for the services we provide to you |
|
Details of your
mortgage arrangements, confirmation of how long you have owned the property
and details of the source of monies invested in the property when you
register to sell |
To undertake know your
client and anti-money laundering checks |
|
Evidence that you have
the right to let a property |
Where you are a
landlord and instruct us to assist you with letting a property |
|
Details of any mortgage
or insurance, licensing documentation and service contracts which you have in
place in relation to a property you wish to let |
Where you are a
landlord and we are providing you with letting services |
|
Your marital status,
employment details, national insurance number, nationality, residential
status, bank details and credit history |
To carry out referencing
and credit checks and the results of those checks |
|
Details relating to
your property including photographs, floor plans, energy performance
certificate ratings/ home reports, property description and survey results |
To deliver our service
to you when you engage us to market a property for you |
|
Photographs of your
property , an inspection report and inventory , to record the condition of
your property at the start or end of a tenancy |
To deliver our service
to you when you engage us to let a property on your behalf |
|
Move in and move out
dates, utility meter serial number and meter readings before a tenant moves
into a property and when the tenant moves out |
To deliver our service
to you when you engage us to let a property on your behalf |
|
Your move in and move
out date and details of the deposit paid where you are a tenant when
registering or releasing any deposit from a deposit protection scheme |
To deliver our service
to you when you engage us to let a property on your behalf |
|
Your name, gender,
previous name, mother’s maiden name, date of birth, contact telephone
numbers, current address and previous addresses, details of your health and
family history , information about your status and dependents, your
nationality, bank account details, savings and investments, existing
financial commitments, your credit history, your mortgage requirements and
existing protection arrangements |
To enquire or apply for
mortgage or protection products on your behalf |
|
Your communication and
marketing preferences |
To ensure we only send
you details of products and services you are interested in through your
preferred communication channel |
We may, during the course of your relationship with us, request additional
information from you which is relevant to the provision of specific
services.
Any telephone calls either to or from our customer service teams may be
recorded for training, monitoring, compliance and security.
We use
cookies and other technologies to collect information when you visit our web
sites, including when you make use of our on line chat.
We may collect personal information in connection with your use of our website,
such as:
o the
time, date and duration of your visit
o the site from which you have
come (the referral URL)
o the pages you have
visited and
o your IP address
Details
of how we use cookies are provided in Section 13 ‘Our Use of Cookies’ and in
our Cookies
Policy
Where you contact by
providing your details through online portals such as Rightmove,
Zoopla, SpareRoom or Openrent,
we will use the details contact you to provide the services you have requested.
Where we are required by
law, or for business needs, we will obtain information about you from third
parties, but only after we have your agreement to do so. For example (but not
limited to) the third parties we may need to contact our credit reference
agencies, banks, employers, accountants and solicitors in order to obtain
references, undertake identity verification and basic criminal record checks,
and validate your income level and financial history.
We will process the
information you provide or we obtain from other sources to provide you with
products and services and answer any questions you may have.
The following are
examples of how we use the information we collect:
We will process the
information you provide or we obtain from other sources to provide you with
products and services and answer any questions you may have.
The following are
examples of how we use the information we collect:
From time to time we may
provide your information to our customer service agencies for research, survey
and analysis purposes so that we can monitor and improve the services we
provide. We or our agents and sub-contractors may occasionally contact you
including by post, email or telephone to ask you for your feedback and comments
on our services.
We may also use your
personal data to contact you by post, email, telephone or other electronic
means to provide you with information about products and services from the
Finest Letting Limited and carefully selected third parties which we feel may
be of interest or relevant to your needs.
Please see Section 12 for
information about how you can exercise your rights.
We may
share your information both within the Finest Letting Limited of companies and
also with relevant third-party business partners, both for the purposes set out
in this Privacy Notice or for other purposes approved by you.
We may
share information within the Finest Letting Limited of companies for the
following purposes:
Where we engage third-party service providers to provide
products (such as mortgages, house and contents, and family protection
insurances and utility services) or other business services and operations, we
provide them with only the personal information they need to perform the
service or provide the product we request. We contractually require them to
securely protect the information, and not to use it for any other purpose.
Indicatively - but not limited to - we may disclose your information to the
third parties listed below for the purposes listed:
|
Third party |
Why we share
your personal information |
|
Approved contractors |
To install for sale or
to let boards, to appoint managing agents and building maintenance
contractors, to arrange EPC visits, to arrange for contractors to providing
safety & statutory tests and to take inventories |
|
Surveyors |
To undertake a
structural or Homebuyers survey |
|
Firms on our
conveyancing panel |
To provide home
conveyancing services |
|
Insurance companies we
work with |
To progress your
enquiry or application for insurance |
|
Rent and Legal
insurance providers |
To set up landlord
insurances, and in the event of a claim |
|
Solicitors |
To pursue a claim for
breach of tenancy |
|
Referencing Companies |
To check your
creditworthiness,
obtain tenant references and to help prevent fraud and money laundering
|
|
The Local Council |
Payment/collection of
Council Tax |
|
Law enforcement bodies
including the police, HMRC and local authorities |
To comply with court
orders or legal obligations |
|
Landlord, tenant or
Guarantor |
To comply with our
legal obligations where we are providing a lettings service |
|
The parties whose
property you have viewed or on whose property you have submitted an offer |
For the purposes of
ascertaining in a potential fee payable for introduced parties (title, first
initial, surname) or for other reasons relating to your viewing or offer on a
property |
|
Utility Companies |
For payment of utility
bills |
|
Debt collection
companies |
To assist us in
recovering any monies which are owed and overdue |
|
Deposit Protection
Scheme providers |
To provide a Tenancy
Deposit Protection Scheme |
|
The Property Ombudsman
|
Where they are
providing a dispute resolution service in connection with letting
services |
|
Land Registry Office |
|
|
Her Majesty’s Revenue
and Customs (HMRC) |
|
|
Other estate agents and
parties involved in the sale or purchase of your property |
To support the
progression of the sales chain |
Finest Letting Limited processes your
information under any of the following lawful conditions:
Finest Letting Limited may use
direct or anonymised information to engage in data
analysis, data matching and profiling activities for a variety of purposes,
including, but not limited to:
We may transfer or
otherwise process your personal information:
We will keep your
information for as long as is reasonably necessary for the purposes set out in
this privacy notice, and to fulfil our legal and regulatory obligations.
In certain circumstances
we have a statutory obligation to keep your personal information for a set
period of time, for example, financial information (normally 7 years) for
financial auditing purposes. Information is always retained in line with its
purpose of processing and only for as long as necessary usually, information is
kept for 7 years after last contact with you. However, this period may be
extended dependent upon any legal or contractual obligations Finest
Letting Limited may be required to comply with, as well as any
overriding business legitimate interests.
We will send you
service-related communications and respond to any questions which you may
ask.
Where you contact us
through our website or make an enquiry in branch or on the phone, or via Rightmove, Zoopla, SpareRoom or Openrent we will use the details you have supplied to us to
provide you with our general property marketing list by email.
If you choose to
'opt-out' then we will not email you any further information relating to our
general property marketing list.
We may also contact you
in order to provide you with information about our core products and services
which we believe may be of interest to you, in accordance with your preferences
including:
We may also carry out
targeted advertising to you on social media websites such as Facebook where you
have already shown an interest in our services. This is done by analysing the information we collect about your
interactions on our websites and making this available to social media
networks.
For service related
communications, we will contact you either by email or through the post. We may
also telephone you or send you SMS messages, which may include automated SMS
reminders for viewings.
We give you choices about
how we communicate promotions and offers to you.
We only send you
promotional emails if you explicitly select to receive these (you opt-in). You
can stop receiving promotional email messages from Finest Letting Limited by contacting
your local branch
We only send you
promotional postal mail if you explicitly select to receive these (you opt-in).
You can stop receiving promotional postal mail from Finest Letting Limited by contacting
your local branch
We will only send you
promotional text messages if you explicitly select to receive these (you
opt-in). You can stop receiving promotional text messages from Finest
Letting Limited by contacting your local branch
We will only contact you
by phone for promotional reasons if you explicitly select to receive these (you
opt-in). You can opt out of receiving promotional telephone calls from Finest
Letting Limited by contacting your local branch
You have a number of
rights concerning the personal information we use. These include the right to:
You can delete your
online account at any time. This will delete any personal information in your
account that we have about you, and it will mean any data about how you’ve used
the online account will be made anonymous.
However, deleting your
online account will not delete any data you’ve shared with us for reasons that
are not connected with your online account. If you wish us to delete your data
which is unconnected with your online account, please contact us as described
below
Where you have provided
consent for our processing of your personal data, you may withdraw that consent
at any time. If you withdraw your consent, your previous consent will remain
valid in respect to our use of your data in relation to good or service we are
still contracted to provide
If you would prefer not
to receive information from Finest Letting Limited or carefully selected
third parties you can opt out by contacting your local Estate Agency Branch,
We will act to respond to
your request to stop receiving promotional email, phone, text or postal
messages from Finest Letting Limited as quickly as is
practicable (around 10 working days, as systems take time to replicate). We
will keep information for record keeping purposes, to ensure we fulfil your
request not to send particular types of messages.
If you wish to make a
request for access to a copy of your personal data, please write to the
info@jyliving.co.uk
If you wish to exercise
any of your other rights, please write to the info@jyliving.co.uk
We will acknowledge your
request and let you know what we will need from you to carry out your request.
Every effort will be made to respond to or comply with your request as quickly
as possible, and we will ensure our systems are updated as soon as is
practicable in response to your request.
Should we feel the need
to verify your identity, identification will be requested within the one month
time frame and only limited to what is necessary for confirmation. Once we are
satisfied we will then process your request.
Should we refuse to
comply with a request we will inform you of this within the one month time
frame and provide an explanation outlining our justification, our internal
complaints procedure and your right to complain to a supervisory authority and
to enforce your rights through a judicial remedy.
A cookie is a small file
placed on your device when you visit a website that can be understood by the
site that issued the cookie. We use the information collected by cookies to
remember who you are to log you in and to store your preferences when using a
particular site. It may contain a unique identifier to ensure that you are not
shown the same information and/or are only shown information you have stated
that you are interested in.
Our security software may
use your IP address and browser version to help protect our systems and provide
diagnostic information in the case of an issue.
We store your personal
information on our computer systems and in our paper records.
We have implemented
strict security procedures to ensure that personal information is not damaged,
destroyed or misused, and to prevent unauthorised
access to your information.
The information that we
collect is stored in a secure facility with restricted physical access.
We also use a number of
security measures to prevent electronic access.
Where - in line with this
Privacy Notice - information is shared with third parties, similar security
measures are used to protect your information.
If we need to transfer
data outside the European Economic Area (EEA) and the country it’s transferred
to is not on an approved list for having adequate security controls in place,
we will limit when we do this and the amount of personal data we send. We will
also ensure that there is adequate protection in place before sending anything
to other countries outside the EEA by imposing contractual obligations on the
recipients to ensure the security and confidentiality of your data.
We do not offer any
products or services to children. In certain circumstances (for example a mortgage
application or in relation to a tenancy) we may need to collect the name and
date of birth of children from mortgage applicants and share this with the
selected mortgage provider.
Our websites, other
electronic portals and documentation may provide links to other websites for
your convenience and information. These may operate independently from us and
have their own privacy notices or policies, which we
strongly suggest you review.
Where linked websites are
not owned or controlled by us, we are not responsible for their content or data
privacy practices.
When you provide us with
this information, you agree to the collection, use and sharing of your
information in accordance with this data privacy notice. Our promise to you is
that
